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Use email, sms or instant messaging to
query database and webservice information

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Mobile Customer Self-Service

Business Overview:

Consumers are increasingly aware of the ease of using messaging to get information and communicate via their mobile devices. Since messaging is standardized, ubiquitous and very easy to use, the extension of messaging to customer self-service is easily understood.

For organizations, messaging is very easy to offer as a mobile customer self-service solutions. Messaging provides a simple and intuitive means for customers to access and manage important personal information, and offers the organization the opportunity to reduce customer care costs and improve customer relationships.

The MobileDataNow Advantage:

MobileDataNow enables mobile customer self-service solutions to co-exist with existing online services, extending customer care portals and online applications to any mobile device. Customers can retrieve the same information as they would through a PC, but have the added benefit of accessing personal information when and where they choose.

MobileDataNow's approach to mobilizing customer care applications ensures a quick setup without any changes to existing infrastructure. No need for coding and the use of standards allows organizations to extend the reach of their systems to mobile customers from any location on any mobile device. MobileDataNow eliminates the need to purchase and maintain a separate mobile infrastructure enabling organizations to accelerate the ROI on existing systems and applications.

MobileDataNow removes the need for customers to learn a new way of accessing content as messaging is familiar to everyone. With messaging, customers will not need to navigate mobile menus or remember usernames and passwords as their information can be locked to their device. You can be confident your customers will receive timely information when and where they need it and in a format they can easily understand, leading to greater customer satisfaction.

Business Benefits:

Mobile customer self-service offers many tangible business benefits, ranging from reduced customer support costs to improved customer satisfaction and retention.
  • McKinsey estimates that the cost of a typical call center transaction ranges between $8-10. Customer studies show that mobile customer self-service can reduce the cost of simple query resolution by up to 95%.
  • Mobile customer self-service offers organizations the opportunity to target and acquire new customer segments that value mobility and real-time access to personal information - leading to increased customer growth and revenue.
  • Strengthen brand positioning as innovative and future-oriented by offering customers the newest and most desired self-service offerings and actively build the journey from online self-service to mobile self-service ahead of competitors.
  • Improve customer retention by offering customers another, more convenient, channel though which to communicate with you.
  • Increase cross-sell and up-sell revenue through tailored campaigns during customer service interactions to increase profitability.

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Customers Brochure

This brochure gives a quick overview of how MobileDataNow can benefit a company's customers. Download